Sales Operations Specialist
Position Summary
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.
Primary Responsibilities
- Validate and process customer orders
- Communicate with vendor and manufacturer
- Manage vendor quote, negotiate on payment terms and follow up on order status
- Understand guidelines and processes and follow while processing
- Able to support multiple sales managers and handle multiple orders
- Manage order status and inform customers with updates
- As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Engineering)
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
Education And Qualifications
- High level of English and Japanese skill is mandatory
- Goal-oriented and has a deep knowledge of customer service best practices.
- Analytical and organizational skills and draw energy from being part of a team
- Detail Oriented, willing to learn attitude
Preferred Skills
Experience working with ERP/CRM (Odoo experience is preferred)